Questions and problems

Short answers to what people ask most often.

The agent does not answer in a messenger

• Make sure you sent the bot the pairing code. Without it the bot answers nobody. In Telegram it is /start <code>.
• Check that you have not gone over 10 chats per connection and that the agent is not archived.
• In a group chat the agent answers only when mentioned, and groups must be allowed by an editor.
• If no answer comes because credits have run out, top up: credits and plans.

More: integrations.

A schedule does not run

• Check that the schedule is not paused. A schedule pauses itself when several runs in a row fail, and its window shows the reason.
• Check the time and the time zone. A one-time schedule needs a time in the future.
• Look at the plan limits: the shortest gap between runs depends on the plan.

More: create a schedule.

A task is waiting for me

The status "Waiting for your answer" means the agent is asking permission, for example to send emails. Open the task and approve or reject the action. The status "Waiting for its environment" means the computer or sandbox the task should run on is unavailable right now: environments.

A task failed

Open the task's activity log: it shows at which step and why it failed. The most common causes are out of credits, a plan limit, an unavailable model or an unavailable connector. If the cause is unclear, run the task again with a more precise description.

A model is missing from the list

Models outside your plan are shown but cannot be picked. Move to a higher plan (the workspace owner can do it) or choose another model.

I cannot see workflows on my phone

Workflows are on the web and in the desktop app, and not on phones yet: workflows.

How to change the language

The help language is switched with the link in the top right corner of the page. The app's language is changed in its settings.

Did not find an answer

Use the search at the top of the page (⌘K or Ctrl+K) or open getting started.